Terms & Conditions


The Claudia Bradby Jewellery Guarantee

When you buy a piece of Claudia Bradby Jewellery you are buying a quality British brand that’s designed to be worn and enjoyed. Each item of Claudia Bradby Jewellery is guaranteed against normal wear and tear for six months from the date of purchase.

We regret however that items broken through no design or manufacturing fault, such as being worn in water or dropped on a hard floor, must be replaced at the customer’s own expense,

Returns, refunds and exchanges

If you are unhappy with your Claudia Bradby Jewellery in any way, orders can be sent back for exchange or full refund by letting us know within seven days of receipt. Should you wish to make a return, please return the jewellery to us in its orginal packaging . All returns must be sent to us with a copy of your delivery note using Royal Mail’s Recorded Signed For service and we recommend you obtain proof of postage.

All items must be returned within 28 days, in their original packaging, and be unworn and unbroken. Refunds will then be made, covering the purchase price only. Please note, this can take up to three weeks.

Promotional Codes

We are delighted to offer our customers and collectors regular promotional codes, but please note that only one promotional code can be used against online purchases at any one time.

Customer Survey Competition Terms & Conditions

Promotion Description: By participating in the Competition, each entrant unconditionally accepts and agrees to comply with and abide by these Official Rules and the decisions of Claudia Bradby Ltd ("Sponsor"), which shall be final and binding in all respects. Sponsor is responsible for the collection, submission or processing of Entries and the overall administration of the giveaway. Entrants should look solely to Sponsor with any questions, comments or problems related to the Competition

Eligibility: Open to those who are 18 years or older. Void where prohibited or restricted by law. Sponsor and their respective parents, subsidiaries, affiliates, distributors, retailers, sales representatives, advertising and promotion agencies and each of their respective officers, directors and employees (collectively, the "Promotion Entities"), and members of their immediate families and/or persons living in the same household as such persons, are ineligible to enter the Competition or win a prize.

Winner Selection: The winner will be selected in a random drawing from among all eligible Entries received throughout the Promotion Period. The random drawing will be conducted by Sponsor or its designated representatives, whose decisions are final. Odds of winning will vary depending on the number of eligible Entries received. Winner will be notified by email at the email address provided in the Entry Information on or about 48 hours after the random drawing. Potential winner must accept a prize by email as directed by Sponsor within 48 hours of notification. Any winner notification not responded to or returned as undeliverable may result in prize forfeiture. Claudia Bradby reserves the right to publish the competition winner's name. No substitution or transfer of a prize is permitted except by Sponsor.

A winner will win a £350 Claudia Bradby Jewellery Gift Card

Only one prize per person and per household will be awarded. Prizes cannot be transferred, redeemed for cash or substituted by winner. Sponsor reserves the right in its sole and absolute discretion to award a substitute prize of equal or greater value if a prize described in these Official Rules is unavailable or cannot be awarded, in whole or in part, for any reason. The ARV of the prize represents Sponsor's good faith determination. That determination is final and binding and cannot be appealed. If the actual value of the prize turns out to be less than the stated ARV, the difference will not be awarded in cash. Sponsor makes no representation or warranty concerning the appearance, safety or performance of any prize awarded. Restrictions, conditions, and limitations may apply. Sponsor will not replace any lost or stolen prize items.

All federal, state and/or local taxes, fees, and surcharges are the sole responsibility of the prize winner. Failure to comply with the Official Rules will result in forfeiture of the prize.

Automated or robotic Entries submitted by individuals or organizations will be disqualified. Internet entry must be made by the entrant. Any attempt by an entrant to obtain more than the stated number of Entries by using multiple/different email addresses, identities, registrations, logins or any other methods, including, but not limited to, commercial contest/sweepstakes subscription notification and/or entering services, will void that entrant's Entries and that entrant may be disqualified. Final eligibility for the award of any prize is subject to eligibility verification as set forth below. All Entries must be posted by the end of the Promotion Period in order to participate. Sponsor's database clock will be the official time keeper for this Sweepstakes.

 Privacy: All entrants acknowledge that if they are chosen as a winner, certain of their personally identifying information may be disclosed to third parties at least as required by law, including, without limitation, on a winner's list. All personal information submitted as part of the Competition may be shared by and between the Promotion Entities, and each of the Promotion Entities will use such information in accordance with their respective independent online privacy policies. The privacy policy of Claudia Bradby Ltd can be found at http://www.claudiabradby.com/pages/privacy-policy.

Limitation of Liability: Sponsor is not responsible for any incorrect or inaccurate information, whether caused by website users or by any of the equipment or programming associated with or utilised in the Competition or by any technical or human error, which may occur in the processing of submissions in the Competition. Sponsor assumes no responsibility for any misdirected or lost mail, or any error, omission, interruption, deletion, defect, delay of operation or transmission, communications line failure, theft or destruction or unauthorized access to, or alteration of, Entries. Sponsor is not responsible for any problems or technical malfunction of any telephone network or lines, computer online systems, servers or providers, computer equipment, software, failure of email or players on account of technical problems or traffic congestion on the Internet or at any website or combination thereof, including injury or damage to entrant's or any other person's computer related to or resulting from participating downloading materials in the Competition. If, for any reason, the Competition is not capable of running as planned, including infection by computer virus bugs, tampering, unauthorized intervention, fraud, technical failures, or any other causes beyond the control of Sponsor which corrupt or affect the administration, security, fairness, integrity or proper conduct of the Sweepstakes, then Sponsor reserves the right in its sole discretion to cancel, terminate, modify or suspend the Sweepstakes. In such event, Sponsor may, in its sole discretion, perform the random drawing from among all eligible Entries received prior to or after such cancellation, suspension, or modification.

In the event of a dispute concerning who registered online to participate in the Competition, the registration will be declared to have been made by the authorised account holder is defined as the natural person who is assigned to an email address by an internet provider, online service provider, or other organization (e.g., business, education institution, etc.) that is responsible for assigning email addresses for the domain associated with the submitted email address. A potential winner may be requested to provide Sponsor with proof that the potential winner is the authorized account holder of the email address. If a dispute cannot be resolved to Sponsor's satisfaction, the entry will be deemed ineligible.

Sponsor: The Competition is sponsored by Claudia Bradby Ltd, PO Box 34, Stockbridge, SO20 6WS, and info@claudiabradby.com

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