Delivery and Returns

 

 

 

 

 

 

Each piece of Claudia Bradby Jewellery is presented in an individual dove grey pouch and then collectively sent in a beautiful monogrammed gift box.

We offer the following delivery services:

UK  STANDARD DELIVERY £5.90

All orders are dispatched via ROYAL MAIL TRACKED 48 and will be processed within 24 hrs of being received.  Please note that if you place your order before midday it will be dispatched that same day. We offer free delivery on orders over £125.00

UK  FAST TRACK DELIVERY  £10.00

If you need your jewellery faster, we offer ROYAL MAIL SPECIAL DELIVERY. During the current covid pandemic this service is currently still offered by Royal Mail, however please note the delivery window (normally by 1pm) has been extended to 9pm the next day. Please note for this ‘next day fast track service’ orders must be placed by midday and a signature is required on receipt. Orders placed on a Friday are not guaranteed, under this service, for a Saturday delivery.

OVERSEAS DELIVERY £15.00

All orders over £150 are dispatched via our signed for and fully trackable courier service.  This takes maximum 5 working days during very busy periods and requires us to have your telephone number.  Orders under £150 are dispatched using  ROYAL MAIL INTERNATIONAL SIGNED FOR, and orders of this value to the US, Canada and Australia can take up to three weeks and your order will require a signature on receipt.

Please note you may be charged local custom and duty on receipt.

RETURNS

We are confident you will love your Claudia Bradby Jewellery but If you are unhappy with your jewellery in any way, orders can be sent back to us for exchange or refund by letting us know within 7 days of receipt.  Please note that due to hygiene reasons earrings cannot be returned.

Please note that our gift cards are non-refundable.

Purchases made with a gift card can only be exchanged for an online store credit.

Please email info@claudiabradby.com stating your reasons for return. Returned goods must be sent to us within 30 days, in their original packaging and unworn with a copy of your delivery note.  We recommend you obtain proof of postage as the goods are your responsibility until they reach us.  Once received, refunds will then be made, covering the purchase cost of the jewellery only.

RETURNS ADDRESS

Claudia Bradby Returns, c/o Tarlu, 11 Allens Lane, Poole, BH16 5DA