Delivery and Returns

Each piece of Claudia Bradby Jewellery is presented in an individual dove grey pouch and then collectively sent in a beautiful monogrammed gift box. Please let us know if you require a gift box per item.


All orders are dispatched via ROYAL MAIL TRACKED 48 and are usually processed within 24 hrs of being received.  If you wish for your parcel to be left in a safe place please leave instructions when placing your order. We offer free delivery on orders over £150.00


If you need your jewellery faster, we offer ROYAL MAIL SPECIAL DELIVERY. This service is currently still offered by Royal Mail, however the delivery window has been extended to 9pm the next day. Please note for a ‘next day service’ orders must be placed by midday and a signature is required on receipt. Orders placed on a Friday will be dispatched the following Monday. Please note we cannot guarantee a next day service during holiday periods.


All orders over £150 are dispatched via our signed for and fully trackable courier service.  This takes maximum 5 working days during very busy periods and requires us to have your telephone number.  Orders under £150 are dispatched using  ROYAL MAIL INTERNATIONAL SIGNED FOR, and orders of this value to the US, Canada and Australia can take up to three weeks and your order will require a signature on receipt.

Please note you may be charged local custom and duty on receipt.


We are confident you will love your Claudia Bradby Jewellery but If you are unhappy with your jewellery in any way, orders can be sent back to us for exchange or refund by letting us know within 7 days of receipt.

Please note that our gift cards are non-refundable.

Purchases made with a gift card can only be exchanged for an online store credit.

Please email stating your reasons for return. Returned goods must be sent to us within 30 days, in their original packaging and unworn with a copy of your delivery note.  We recommend you obtain proof of postage as the goods are your responsibility until they reach us.  Once received, refunds will then be made, covering the purchase cost of the jewellery only.


Claudia Bradby Limited, 2 Clarendon Terrace, High Street, Stockbridge, Hampshire. SO20 6EY