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Customer Service +44 (0)1264 811091

FAQs

HOW DO I CONTACT YOU?

For all web related enquires call Anna on 01264 811091 or email anna@claudiabradby.com

For all wholesale enquires call Charlotte on 01794 389694 or email charlotte@claudiabradby.com

For all press enquires call Charlie on 01794 389694 or email charlotte.chadwick@claudiabradby.com

WHAT ARE YOUR DELIVERY CHARGES?

UK orders cost £5.90 and orders over £125 are free. UK Fast Track orders cost £10.00. International orders cost £15.00

HOW QUICKLY WILL I GET MY ORDER?

UK orders placed on on a working day are processed within 24 hrs and sent via Royal Mail Tracked 48hr service. Fast Track orders placed before midday on a working day will arrive the next day by 1pm. Overseas orders can take up to 3 weeks.

CAN I ORDER OVERSEAS?

Yes, please use the currency convertor on the top of our homepage by clicking on the MY ACCOUNT tab to purchase in your own currency. Overseas orders are sent via Royal Mail International at a cost of £15.00. Please allow between 10 days and 3 weeks for your jewellery to arrive depending on your location. If you would like your jewellery sooner we can arrange for FedEx to deliver your order within three working days at an additional cost of £40. Please call the office on 01264 811091 once you have placed your order to request this service.

WHICH PAYMENT METHODS DO YOU ACCEPT?

We accept all major credit cards but regret we do not take American Express. You can also pay using your Paypal account.

WHAT IS YOUR RETURNS POLICY?

Your jewellery can be returned to us for any reason within 30 days of purchase as long as it is unworn and in its original packaging. Please notify us within 7 days of receipt if you wish to make a return, stating your reason for return and then send it back to us with all details relating to your order for a full refund of the original purchase price.

HOW DO I REDEEM MY GIFT CARD?

If you have received a Claudia Bradby Gift Card please use the code written on the card in the promotions box when placing your order and click 'apply'.

ARE PRODUCTS PICTURED ACTUAL SIZE?

It is not possible to show the jewellery at actual size as all computer monitors vary. Please read the product information provided for accurate measurements of individual pieces and click on the additional image options for pictures of the jewellery on a model to get a sense of scale.

 WHERE DO YOUR PEARLS COME FROM?

Our pearls are grown in freshwater pearl farms in China. You can read more about the pearls we use on the ABOUT OUR PEARLS page

ARE YOUR PEARLS HAND KNOTTED?

We hand knot our larger pearls and long ropes of pearls. Please refer to individual designs for exact details.

DO YOU USE SILVER?

All our jewellery is made in sterling silver which is then rhodium coated to prevent tarnishing.

DO YOU RESTRING PEARLS?

We offer specialist restringing, alterations and a repair service at a cost of £40 per item. Please call Charlotte on 01794 389694 or email charlotte@claudiabradby.com for further details.

 

 

 

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