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Customer Service 01264 860598

Privacy NOTICE

This page informs you of our policies regarding the collection, use, and disclosure of personal data when you use our Service and the choices you have associated with that data.

Personal Data (or Personal Information) means data about a living individual who can be identified from those data (or from those and other information either in our possession or likely to come into our possession).  

Claudia Bradby Jewellery (the “Service”), which includes claudiabradby.com (the “Site”), is owned and run by Claudia Bradby Limited (“we”, “us” or “our”).  

WHY WE COLLECT PERSONAL DATA  

The GDPR law on data protection sets out a number of different reasons a company may collect and process your personal data, including:  

Consent:  We can collect and process your data with your specific consent. This may be by providing your email address to our newsletter sign-up via the Site, by ticking that you would like to receive emails at point of purchase or when entering a competition. We will make it clear on sign-up what type of communications you can expect to receive from us.  

Contractual obligations:  In some instances, we need your personal data to comply with our contractual obligations. For example, if you place an order with us, we need your address details to deliver your order and we also need to pass your details to a courier.  

Legal compliance:  We may be legally bound to collect and process your data. For example, if someone is involved in any criminal activity or fraud affecting Claudia Bradby Limited, we need to pass details to law enforcement.  

Legitimate interest:  We require your data to pursue our legitimate interests in a way which might reasonably be expected as part of running our business and which does not materially impact your rights, freedom or interests. For example, we may use your purchase history and shopping preferences to offer more personalised offers or products.

PERSONAL DATA COLLECTED

At Claudia Bradby Jewellery we collect personal information about you in order to provide and improve the Service. This also allows us to alert you to administrational, product or service changes, and for marketing purposes. We gather this information about you when you interact in the following ways:

  • You register with us, create an account or subscribe to marketing communications via claudiabradby.com.
  • You use our online services and place orders.
  • You sign up to competitions or special offers.
  • You interact with us online via social media, digital advertising on our or any other website where Claudia Bradby Jewellery is represented.
  • You request information, provide a review or feedback, and comment on blogs and articles that are represented by Claudia Bradby Jewellery.
  • You attend an event hosted by us or where we are acting as sponsor.

When you register your personal information with claudiabradby.com, you consent to the use of your personal data in line with Claudia Bradby Jewellery’s Privacy Policy. If you are under the age of 16, you must inform a parent or guardian about our privacy policy and obtain their agreement to this privacy policy before using any of our online services, including, but not limited to, registration with claudiabradby.com, subscribing to our newsletter or placing an order with us.

WHAT PERSONAL DATA IS COLLECTED

We may collect and store information which includes, but is not limited to, the following information about you:  

* Title * Your Name * Delivery & Billing Address * Telephone Number * E-mail Address (Collectively ‘Your Personal Data’).

HOW WE USE YOUR PERSONAL DATA

We may use your Personal Data for the following:

  • To contact you with newsletters, marketing or promotional materials and other information that may be of interest to you.
  • To alert you to administrative, product or service changes.
  • To contact you regarding any orders or purchases you may make.

In the event that you no longer wish for us to contact you for marketing purposes, or to update or remove your Personal Data, please either:

  • Follow the ‘Unsubscribe’ link in the emails we have sent you (if any).
  • Contact our Customer Service Team by emailing [email protected].

We will never collect personal data about you without your explicit consent. We will retain the data until the time at which you decide to ‘unsubscribe’ or contact us to request changes to your data use (as above). Claudia Bradby Jewellery will also conduct an annual review of all data held by the company and will remove any data no longer needed.   We take appropriate measures to ensure that any personal data is kept secure and is kept for only as long as is necessary for the purpose for which it is used. 

We will never sell your Personal Data to third parties or share it outside of Claudia Bradby Jewellery without your permission. The employees of Claudia Bradby Jewellery are duty-bound to respect the confidentiality of your data and abide by The National Association of Jewellers (NAJ) Code of Conduct (www.naj.co.uk/en/code-of-conduct/).  

If you wish to discuss, change or check the information that we hold about you, please e-mail us at [email protected] or write to Claudia Bradby Limited, PO Box 34, Stockbridge, Hampshire, SO20 6WS. We will provide this information within 40 calendar days of receipt of the information request. If you find any inaccuracies we will delete or correct it promptly. Please note that we may ask you to verify your identity before responding to such requests. The personal information which we hold will be held securely in accordance with our internal security policy and the law.           

Should you have any concerns about our handling of your data, you can make a formal complaint with the Information Commissioners Office by calling 0303 123 1113.

AUTOMATICALLY RECORDED INFORMATION

When you access the claudiabradby.com website, Site Usage Data is recorded automatically. This is general non-personal information, including but not limited to; internet browser used, number of visits, average time spent on site and pages viewed. This information is used to gauge our website's appeal and to improve its content and functionality. Your data is not processed any further nor is it transmitted to any third parties.  

HOW WE USE COOKIES

A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.   We use traffic log cookies on our Site to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system. 

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website however.  

More information on the use and types of cookies can be found here: https://www.cookielaw.org/media/1096/icc_uk_cookiesguide_revnov.pdf   

SECURITY POLICY AND PAYMENTS  

We may provide paid products and/or services within the Service. In that case, we use reputable third-party services for payment processing (e.g. payment processors).  

We will not store or collect your payment card details. That information is provided directly to our third-party payment processors whose use of your personal information is governed by their Privacy Policy.  The payment processors we work with are PayPal or Braintree. Their Privacy Policy can be viewed at https://www.paypal.com/webapps/mpp/ua/privacy-full.   These payment processors adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, Mastercard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of payment information.    

LINKS TO OTHER WEBSITES

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.  

CHANGES TO OUR PRIVACY POLICY

We reserve the right to modify this Privacy Policy at any time. Any changes we may make to our Privacy Policy will be updated in the Privacy Policy section of our Site. Please review it occasionally to remain informed and updated.    

CONTACT US

If you have any questions about this Privacy Policy, please contact us:  

By email: [email protected]

By visiting our website: https://www.claudiabradby.com/contact-us

By phone: 01264 861448

By mail: Claudia Bradby Ltd, PO Box 34, Stockbridge, Hampshire, SO20 6WS

 

 Effective 23rd May, 2018.

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