Posted April 17, 2014
Delivery & Returns
Each Claudia Bradby piece is presented in a dove grey jewellery pouch and then placed in a beautiful monogramed gift box
Once you have placed your order and the payment has been processed, all items are dispatched via Royal Mail’s Recorded Signed For service, within five working days, at a cost of £5.90. UK Orders to the value of £100 or more are delivered free of charge.
If you do need your jewellery before that time, you can request a fast track service, which costs £20 and ensures orders are dispatched within 24 hours and delivered by 9am. Orders for this service need to be placed before 11am on a weekday and any jewellery purchased on a Friday will be processed on the following Monday.
For both services, a signature will be required on delivery.
If, for any reason, you do not receive your Claudia Bradby Jewellery in the stated times, please check that a delivery has not been attempted while you were out, in which case, your items may now be at your local collection office. In the unlikely event of Royal Mail losing your order, they require 15 working days to investigate the missing item. After this period, if the item has indeed been lost, we will be only too happy to resend or refund your order. Royal Mail may contact you by post to confirm our claim.
You may select from two delivery options. We recommend our courier delivery system at £20.00, which is a fully tracked service and normally delivered within 10 days. Alternatively you ca select to use Royal Mail at a cost of £15; please be advised delivery can take up to three weeks and your order is not trackable once it has left the UK.
If you are placing an order from Russia please contact us as we will need to arrange an additional payment for Russian taxes and duties.
Please note, a signature will be required on delivery with both services, you may be charged local custom and duty on receipt and our free returns service does not apply to overseas orders. Please also check that your credit card is registered for overseas payments and note that your final invoice will be shown in sterling.
In the unlikely event an item is out of stock, we will supply you with an estimated delivery date.
If you are unhappy with your Claudia Bradby Jewellery in any way, orders can be sent back for exchange or full refund by letting us know within seven days of receipt. Please email firstname.lastname@example.org stating your reason for return. All returns must be sent to us with a copy of your delivery note and we recommend you obtain proof of postage, as the goods are your responsibility until they reach us. Please use the returns label on your delivery note.
If you wish to return an item, you must notify us within 7 days of delivery and all items must be returned within 28 days, in their original packaging, and be unworn and unbroken. Refunds will then be made, covering the purchase price of the jewellery only. Please note, this can take up to three weeks.